Online Reputation Management (ORM) Protecting & maintaining your brand reputation in Vietnam
Over 90% of Vietnamese consumers search online before making a purchase decision. Just a few negative reviews or misleading news can hurt sales and damage trust. QniTech helps businesses monitor, protect, and improve their brand image across Google, Facebook, TikTok, forums, news outlets, and the entire digital space.
- Quick response
- High confidentiality
- Sustainable solutions
Why does Online Reputation Management matter?
Online Reputation Management helps
- Maintain a positive image with customers and partners.
- Prevent communication crises at an early stage.
- Build trust and increase conversion rates.
QniTech Online Reputation Management Services
Audit & Initial Assessment
Measure brand presence on Google, social media, forums; sentiment analysis to create a plan.
Continuous Monitoring
Track mentions 24/7 and alert immediately when negative news or reviews appear.
Review Management & Response
Respond politely and effectively to both positive and negative reviews to maintain goodwill.
Listings & Citations
Synchronize business info on Google Business, Facebook, Cốc Cốc, and more.
Crisis Handling & Complaints
Prepare fast-response playbooks and assist with reporting policy-violating content.
Reporting & Recommendations
Regular reports with measurable data and actionable improvement suggestions.
How Online Reputation Management Works
Collect data and evaluate brand status.
Define objectives and create an action plan.
Ongoing monitoring, response, and complaint handling.
Provide progress updates and refine strategies.
Online Reputation Management Pricing Plans
Monthly subscription, flexible by business size. Discounts available for 6–12 month commitments.
Starter
Best for small businesses, covering 1–2 platforms.
- Initial audit
- Monitoring 2 platforms (e.g. Google & Facebook)
- Up to 10 review responses / month
- Support in reporting policy-violating reviews
- Encourage satisfied customers to leave positive reviews
- Monthly performance report
Professional
Most PopularFor medium-sized businesses with multi-platform presence.
- Initial audit
- Monitoring 5 platforms (Google, Facebook, TikTok, Zalo, Instagram...)
- Up to 30 review responses / month
- Business listings & citation management
- Real-time negative alert notifications
- Positive review campaigns (QR code / Email / SMS)
- Monthly report & actionable insights
Premium
Tailored for large enterprises or crisis scenarios.
- In-depth audit
- Monitoring unlimited platforms
- Unlimited review responses / month
- Crisis management & PR support
- Full business listings & citation management
- Large-scale positive review campaigns
- Weekly reports & 24/7 support
Frequently Asked Questions
Common questions businesses in Vietnam ask before using ORM services.
Ready to protect your brand reputation?
Contact QniTech today for a free consultation and a demo tailored to your industry.
- Initial proposal within 24h
- Clear pricing & defined scope
- No fake reviews — compliance first